Email support
support@oilfieldtrackingservices.comUse this channel for support questions, workflow issues, rollout help, or to schedule a live support conversation with the OTS team.
Customer support
Support from people close to the product.
OTS pairs platform access with top-tier, customer-first support from people close to the product. We help with rollout, workflow questions, troubleshooting, and product feedback, and we are always willing to get on a call when a live conversation is the fastest way to solve the problem.
Customer-firstCall-friendlyWorkflow supportIn-house team
Phone support
+1 (267) 422-4926Use this channel for support questions, workflow issues, rollout help, or to schedule a live support conversation with the OTS team.
General contact
info@oilfieldtrackingservices.comUse this channel for support questions, workflow issues, rollout help, or to schedule a live support conversation with the OTS team.
Customer-first support
Support starts with the customer workflow, not a ticket number. OTS works to understand the operational pressure behind each question.
Rollout help
Hands-on support during configuration, launch, training, early usage, and the first real operating days after go-live.
Workflow questions
Help translating field, dispatch, compliance, and office issues into better platform usage, cleaner data, and fewer workarounds.
Product feedback loop
Customer feedback stays close to the in-house team building the platform, so support conversations can shape practical improvements.
Call-friendly help
When an issue is easier to solve live, OTS is willing to get on a call, look at the workflow, and work through the details with the team.
Long-term support
Support relationships can grow as operations add apps, basins, integrations, compliance needs, reporting, and new user groups.